Privacy policy

Effective Date: 20/05/2025

Threads of Harman (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us, in accordance with the Digital Personal Data Protection Act, 2023 and other applicable laws in India.

1. Information We Collect

We collect the following categories of personal data:

  • Personal Identifiers
    • Name, email address, contact number, shipping and billing address.
  • Personal Identifiers
    • Name, email address, contact number, shipping and billing address.
  • Payment Information
    • Payment gateway tokens, credit/debit card information (processed through secure third-party providers).
  • Device and Usage Data
    • IP address, browser type, time zone, cookies, pages visited, interactions, and search terms used.
  • Order Information
    • Order history, preferences, and customer support interactions.

2. Purpose of Data Collection

We process your personal data for the following lawful purposes:

  • To fulfill product orders and provide services.
  • To communicate regarding orders or customer support.
  • To improve our website, services, and customer experience.
  • To detect and prevent fraud or other illegal activities.
  • To comply with legal obligations or law enforcement requests.
  • To provide relevant marketing and promotional content (with consent).

3. Consent

By accessing our website or providing personal data, you consent to our collection, use, and disclosure practices as described in this policy. You may withdraw consent at any time by contacting us, subject to applicable legal or contractual restrictions.

4. Data Sharing and Disclosure

We do not sell personal data. We may share your data with:

  • Service providers (e.g., payment processors, logistics partners).
  • Platform providers like Shopify to run our store.
  • Legal authorities when required to comply with the law or legal proceedings.

5. International Data Transfers

If your data is transferred outside India (e.g., to Shopify servers), we ensure that the receiving country provides a comparable level of data protection or obtain your explicit consent for such transfers.

6. Children’s Data

We do not knowingly collect personal data from individuals under the age of 18. If we discover that a child has provided us with personal data without parental consent, we will delete such data.

7. Your Rights (under DPDP Act)

You have the right to:

  • Access your personal data.
  • Correct or update inaccuracies.
  • Withdraw consent.
  • Request data deletion (subject to retention obligations).
  • Lodge complaints with the Data Protection Board of India.

To exercise these rights, contact us at: support@threadsofharman.com

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described or to comply with legal, tax, or accounting requirements.

9. Security Measures

We adopt reasonable security practices and procedures including encryption, access controls, and secure servers to protect personal data from unauthorized access, disclosure, or loss.

10. Grievance Redressal

For any concerns or grievances regarding our data practices, please contact our Grievance Officer:

Name: [Insert Officer Name]

Email: support@threadsofharman.com

Address: [Insert Office Address]

You can escalate unresolved issues to the Data Protection Board of India.

11. Policy Updates

We may update this policy to reflect changes in technology, law, or business operations. The revised policy will be posted here with an updated date.